Purchasing & Shipping Information
Please allow 6 business days to receive your order Auckland wide. If picking up, specify a date and time (at least 5 business days after the order). For urgent order please call 027 353 3979 for availability. Please choose your items carefully, as these products are to be used with food we do not provide a refund if you change your mind.
Local Delivery
Please note: all addresses are to be a physical address- our courier doesn't deliver to a P.O.Box and we only send to New Zealand mainland addresses.
Refunds and Returns
Please check all packages before signing. If an item is faulty or arrives damaged please inform us by phone or email within 2 days of the package arriving. If an item is faulty we will replace or refund as per consumer regulations. We may send a courier bag to return products or require a photo to refund or replace.
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Delivery Times
We endeavor to have orders sent out as soon as possible! If our courier company advises us of any delayswe will let you know - and offer a refund if the delay is unreasonably long.
Urgent Orders
If you need your order urgently (within 4 business days of ordering) please contact us before placing your order by phoning (09 217 8849 or outside business hours 027 353 3979). Generally, we are only able to do this for our customers in the Auckland area.
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Cancellations
Please contact us by phone (09 217 8849 or outside business hours 027 353 3979) within 2 business hours of ordering so we can refund your payment.